Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Once you have your Zee S2 nearby, navigate to find.homeseer.com and select Maintenance next to your system. You will see the new Maintenance page with an updated look, feel, and options. Select Upgrade in the Upgrade to HS4 section of the Main page. 

Image Modified

Step 1: Backup HS3

...

This step will create a backup of your current HS3 folder and allow you to download the backup once finished for safe keeping. You can expect output on the page once the backup is complete. If no output is visible, the backup did not work and should be run again. Once the backup is complete you will have the ability to download your backup for safe keeping. This backup is what is used if you choose to revert back to HS3 via Restore HS3 Backup. This backup cannot be used to restore within HS3 or HS4 interface.

Image Modified

Step 2: Install HS4

...

You can expect output on the page once the upgrade is complete. If no output is visible, the install did not work and should be run again. If the install fails, it is recommended that you try it once more and if it still fails, save the output and contact HomeSeer support.

Image Modified

Note: If you are having trouble viewing devices in HomeSeer Mobile, make sure the user you are logging in with, typically MyHS, is added as a User in HS4.

...

To restore your previous HS3 system, click restore within the Restore HS3 Backup section.

Image Modified

Update System

...

You can expect output on the page once the upgrade is complete. This output is saved to a file locally. It is recommend to save the output if you do not get confirmation that the update worked. If no output is visible, the update did not work and should be run again. This process very well may take a while. Older systems will have a lot more to upgrade and can take up to 30 minutes.

Image Modified