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To prepare for the upgrade procedure, first make sure your SEL is updated to version 3.0.0.551. You can do this in Tools→Setup→General. 

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Export your events from the Labs tab in Setup. Normally, events import fine into HS4 but if you get errors you can manually import this file from the Labs tab in HS4.

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Once you have your SEL nearby, navigate to find.homeseer.com and select Maintenance next to your system. You will see the new Maintenance page with an updated look, feel, and options. Select Upgrade in the Upgrade to HS4 section of the Main page. 

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Step 1: Backup HS3

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This step will create a backup of your current HS3 system and allow you to download the backup once finished. You can expect output on the page once the backup is complete. If no output is visible, the backup did not work and should be run again. Once the backup is complete you will have the ability to download your backup for safe keeping. This backup is what is used if you choose to revert back to HS3 via Restore HS3 Backup. This backup cannot be used to restore within HS3 or HS4 interface.

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Step 2: Install HS4

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You can expect output on the page once the upgrade is complete. If no output is visible, the install did not work and should be run again. If the install fails, save the output and contact HomeSeer support. See Update System section if you are having issues with running HS4.

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Note: If you are having trouble viewing devices in HomeSeer Mobile, make sure the user you are logging in with, typically MyHS, is added as a User in HS4.

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To restore your previous HS3 system, click restore within the Restore HS3 Backup section.

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Update System

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You can download the output once the page is finished. This output is saved to a file locally. It is recommend to save the output if you do not get confirmation that the update worked. This process very well may take a while. Older systems will have a lot more to upgrade and can take up to 45 minutes.

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Having issues with the Maintenance (911) page showing up? Try these instructions:

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