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Extended Warranty Policy

1. Purpose and Scope

HomeSeer Technologies LLC ("HomeSeer," "we," "us," or "our") provides this Limited Device Replacement Warranty ("Warranty") to the original purchaser ("you" or "Customer") of eligible HomeSeer smart home devices purchased through authorized channels.

This Limited Device Replacement Warranty must be purchased separately and is not provided free of charge.

What This Warranty Covers: This Warranty covers HomeSeer-branded smart home devices, including but not limited to controllers, switches, dimmers, sensors, and other automation devices manufactured or sold by HomeSeer. This is a limited warranty that provides replacement devices for units that fail due to manufacturing defects under normal use conditions.

What This Warranty Provides: Under this Warranty, HomeSeer will replace, at no cost to you, any covered HomeSeer device that fails due to a manufacturing defect within the warranty period. This Warranty provides device replacement only—HomeSeer does not offer repair services under this Warranty.

Geographic Coverage: This Warranty is valid for purchases made by customers with shipping addresses in the United States, Canada, and Mexico. Warranty service is available only within these geographic regions.

Order-Based Coverage: This Warranty covers all eligible HomeSeer devices included in your original purchase order. Warranty coverage is tied to your original order and purchase documentation, not to individual device serial numbers or registration.

Duration: This Warranty provides coverage for four (4) years from the date of your original purchase order for HomeSeer products or five (5) years for wall switches and dimmers.

Warranty Limitations: This is a LIMITED REPLACEMENT WARRANTY that is separate from and in addition to the standard manufacturer's warranty. HomeSeer's obligation under this replacement warranty is limited to replacement of defective devices as described in these terms. This replacement warranty does not cover installation, configuration, technical support, or any costs or damages beyond the replacement of the defective device itself.

2. Warranty Coverage Details

Duration of Coverage

Warranty Periods by Product Category:

  • Wall Switches and Dimmers: Five (5) years from the date of original purchase

  • All Other HomeSeer Devices: Four (4) years from the date of original purchase

Warranty Start Date: The warranty period begins on the date of your original purchase order as shown on your receipt, invoice, or order confirmation from HomeSeer or an authorized retailer.

Order-Based Coverage: All devices included in a single purchase order will be covered for the warranty period applicable to each device category. If your order contains both wall switches/dimmers and other devices, each will be covered according to its respective warranty period.

No Extensions or Renewals: These warranty periods are fixed and cannot be extended, renewed, or transferred. There are no additional extended warranty options available.

What is Covered (Manufacturing Defects)

This Warranty covers defects in materials and workmanship that occur during the manufacturing process, including:

Electronic Component Failures:

  • Defective integrated circuits or microprocessors

  • Failed capacitors, resistors, or other electronic components

  • Malfunctioning power supply circuits

  • Defective relay mechanisms (in switches and dimmers)

Physical Manufacturing Defects:

  • Cracked or defective housing due to manufacturing flaws

  • Faulty internal connections or soldering defects

  • Defective buttons, switches, or mechanical components

  • LED indicator failures due to manufacturing issues

Premature Component Failure:

  • Components that fail significantly earlier than expected under normal operating conditions

  • Hardware degradation due to manufacturing quality issues

  • Factory assembly errors that cause device malfunction

Sensor and Communication Hardware Issues:

  • Defective wireless communication modules

  • Failed environmental sensors (temperature, humidity, motion, etc.)

  • Antenna or signal processing defects

Normal Operating Conditions: Coverage applies only when devices are used within their specified operating parameters, including proper voltage, temperature range, humidity levels, and installation according to HomeSeer's guidelines.

Manufacturing Defect Determination: HomeSeer will determine whether a device failure constitutes a manufacturing defect based on the symptoms described and photographic evidence provided by the customer.

3. Limited Warranty Exclusions

What is NOT Covered Under This Limited Warranty

This Limited Warranty does not cover device failures or damage caused by factors other than manufacturing defects. The following examples are excluded from warranty coverage and provide a basis for determining whether a claim is covered:

Physical Damage from External Causes:

  • Damage from drops, impacts, or physical trauma

  • Damage from improper handling during installation or removal

  • Scratches, dents, or cosmetic damage that does not affect functionality

  • Damage from tools during installation or maintenance

  • Damage from excessive force applied to buttons, switches, or connectors

Environmental and Electrical Damage:

  • Water damage, moisture intrusion, or exposure to excessive humidity

  • Damage from power surges, electrical spikes, or voltage fluctuations

  • Damage from lightning strikes or electrical storms

  • Damage from extreme temperatures outside specified operating ranges

  • Corrosion or oxidation due to environmental exposure

  • Damage from chemical exposure or cleaning agents

Installation and Wiring Issues:

  • Damage caused by improper electrical wiring or installation

  • Damage from incorrect voltage or incompatible electrical systems

  • Damage from faulty or inadequate electrical connections

  • Damage from installation not following HomeSeer specifications or local electrical codes

  • Issues caused by inadequate or unstable power supply

Misuse and Abuse:

  • Damage from use beyond the device's intended purpose or specifications

  • Damage from unauthorized modifications or alterations to the device

  • Damage from use of non-HomeSeer replacement parts or accessories

  • Damage from operating the device outside its specified parameters

  • Intentional damage or abuse

Normal Wear and Tear:

  • Cosmetic wear from normal use over time

  • Gradual degradation of finish or appearance

  • Normal aging of materials that does not affect functionality

  • Expected component wear that occurs over the device's intended lifespan

Third-Party and External Factors:

  • Issues caused by incompatible third-party software or devices

  • Problems with internet connectivity, Wi-Fi networks, or network infrastructure

  • Issues with smart home platforms or services not provided by HomeSeer

  • Compatibility problems with non-HomeSeer systems or devices

  • Data loss or corruption not caused by hardware failure

Non-Manufacturing Issues

The following issues are considered non-manufacturing problems and are not covered under this Warranty:

Software and Configuration:

  • Software bugs or glitches that do not stem from hardware defects

  • Configuration errors or incorrect device setup

  • Firmware update failures not caused by hardware issues

  • User interface problems not related to hardware malfunction

Performance and Compatibility:

  • Reduced performance due to network conditions or interference

  • Compatibility issues with updated third-party platforms

  • Changes in smart home ecosystem requirements or protocols

  • Performance variations due to environmental conditions within normal operating ranges

Acts of Nature and External Events:

  • Damage from natural disasters (earthquakes, floods, tornadoes, etc.)

  • Fire damage not caused by device malfunction

  • Theft, vandalism, or intentional destruction

  • War, civil unrest, or other extraordinary circumstances

Exclusion Determination: HomeSeer reserves the right to determine whether a device failure falls under warranty coverage or these exclusions based on the description and photographic evidence provided by the customer.

4. Device Replacement Terms

Replacement Policy

Replacement Only: This Warranty provides device replacement exclusively. HomeSeer does not offer repair services for devices covered under this Warranty. All covered warranty claims will be resolved through replacement of the defective device.

New Device Preference: HomeSeer will provide a new, unused replacement device whenever possible. New replacement devices will be identical to your original device model when available in HomeSeer's current inventory.

Equivalent Model Substitution: If your original device model has been discontinued or is not available in new condition, HomeSeer may provide:

  • A newer model with equivalent or improved functionality

  • A current production model that serves the same purpose as your original device

  • A model that maintains compatibility with your existing HomeSeer system

Refurbished Replacements: Refurbished or remanufactured replacement devices will only be provided when new devices are not available. Refurbished devices provided as warranty replacements:

  • Are fully tested and restored to proper working condition

  • Meet the same quality standards as new devices

  • Include the same warranty coverage as new replacement devices

  • Are provided only as a last resort when new units cannot be supplied

Replacement Device Warranty: Replacement devices provided under this Warranty are covered for ninety (90) days from the date of replacement.

Warranty Obligation Fulfilled: Providing a replacement device under this Warranty completely fulfills HomeSeer's obligation under this Warranty for the original defective device. Once a replacement device is shipped, HomeSeer's warranty obligation ends for both the original device and the replacement device (subject only to the replacement device coverage period stated above).

No Upgrades or Downgrades: HomeSeer will not provide upgrades to higher-end models or accept requests for different device types as warranty replacements. Replacements will be functionally equivalent to the original defective device.

Single Replacement per Device: Each device is eligible for one (1) warranty replacement during the coverage period. If a replacement device fails, it will be covered under the replacement device warranty terms stated above.

Warranty Period Enforcement

Strict Warranty Period Compliance: Warranty coverage expires on the exact date specified for each device:

  • Wall switches and dimmers: Five (5) years from purchase date

  • All other HomeSeer devices: Four (4) years from purchase date

  • No extensions, grace periods, or exceptions to these timeframes

Purchase Date Determination: The warranty period begins on the date shown on your original purchase documentation. HomeSeer will not accept alternative dates or make adjustments to warranty periods based on delivery dates, installation dates, or other factors.

Expired Warranty Policy: HomeSeer will not provide warranty service for devices with expired warranty coverage under any circumstances, including:

  • Claims filed after warranty expiration, regardless of when the defect occurred

  • Devices that failed during the warranty period but were not reported until after expiration

  • Good faith errors in warranty period calculation by customers or retailers

5. Customer Responsibilities

Order Documentation

Retain Purchase Documentation: You must retain your original purchase documentation to be eligible for warranty service. Acceptable documentation includes:

  • Original purchase receipt from HomeSeer or authorized retailer

  • Invoice or order confirmation from HomeSeer

  • Credit card or payment processing statements showing HomeSeer purchase

  • Email confirmation of order from HomeSeer or authorized retailer

Provide Accurate Purchase Information: When filing a warranty claim, you must provide accurate information about your original purchase, including:

  • Order number or transaction reference (when available)

  • Date of purchase

  • Retailer or purchase source

  • Products purchased that are subject to warranty claim

No Registration Required: HomeSeer devices do not require registration for warranty coverage. Your purchase documentation serves as proof of warranty eligibility.

Device Care and Operation

Follow Operating Guidelines: To maintain warranty coverage, you must:

  • Install and operate devices according to HomeSeer's installation instructions and specifications

  • Use devices within their specified operating conditions (voltage, temperature, humidity ranges)

  • Follow local electrical codes and safety regulations during installation

  • Use only HomeSeer-approved accessories and replacement parts

Proper Installation: Devices must be installed:

  • According to the installation manual provided with each device

  • By qualified personnel when electrical work is required

  • In accordance with local building and electrical codes

  • Within the environmental specifications listed in the product documentation

Reasonable Care: Exercise reasonable care in the use and handling of HomeSeer devices:

  • Protect devices from physical damage during installation and use

  • Keep devices clean and free from debris that could affect operation

  • Avoid exposure to moisture, chemicals, or extreme environmental conditions

  • Handle devices appropriately during any necessary removal or relocation

Warranty Claim Responsibilities

Timely Reporting: Report device defects promptly after discovery and within the applicable warranty period. Delays in reporting may affect warranty coverage eligibility.

Required Documentation for Claims: When filing a warranty claim, you must provide:

  • Proof of original purchase (receipt, invoice, or order confirmation)

  • Clear photographs showing the device and any visible defects or damage

  • Written description of the problem, including symptoms and circumstances of failure

  • Contact information for warranty claim processing and replacement device shipping

Cooperation with Warranty Process: You agree to:

  • Provide truthful and accurate information about device failures

  • Respond promptly to requests for additional information or documentation

  • Allow reasonable time for HomeSeer to process warranty claims and ship replacements

  • Follow HomeSeer's instructions regarding return of defective devices

Consequences of Non-Compliance

Warranty Voidance: Failure to comply with these responsibilities may void warranty coverage, including:

  • Loss of purchase documentation preventing verification of warranty eligibility

  • Use of devices outside specified operating conditions

  • Failure to return defective devices as required

  • Providing false or misleading information in warranty claims

Replacement Device Obligations: The same responsibilities apply to any replacement devices provided under this Warranty.

6. Warranty Coverage Limitations

Scope of Limited Warranty

Device Replacement Only: This Warranty is limited exclusively to the replacement of defective HomeSeer devices. HomeSeer's sole obligation under this Warranty is to provide a replacement device for units that fail due to manufacturing defects.

No Service Coverage: This Warranty does not cover and HomeSeer is not responsible for:

  • Installation, setup, or configuration services

  • Technical support beyond warranty claim processing

  • Training or instruction on device operation

  • Integration with third-party systems or platforms

  • Network setup or troubleshooting

  • Smart home system design or consultation

No Additional Costs Covered: HomeSeer will not pay for or reimburse:

  • Installation or removal costs

  • Electrician or contractor fees

  • Incidental expenses related to device failure or replacement

  • Costs associated with system reconfiguration or setup

Original Purchaser Only: This Warranty extends only to the original purchaser of HomeSeer devices. Warranty coverage is tied to:

  • The original purchase order and billing information

  • The customer who made the original purchase transaction

  • The original shipping or billing address from the purchase

Geographic and Shipping Limitations

Geographic Coverage Area: This Warranty is valid only for:

  • Customers with shipping addresses in the United States, Canada, or Mexico

  • Devices purchased for use within these geographic regions

  • Warranty claims filed from these covered territories

Shipping Restrictions: Warranty replacement devices will only be shipped to addresses within the covered geographic area. HomeSeer cannot provide warranty service to customers outside these regions.

Damage and Loss Limitations

No Consequential Damages: HomeSeer is not liable for any consequential, indirect, incidental, special, or punitive damages, including but not limited to:

  • Loss of use of the device or related systems

  • Inconvenience or time lost due to device failure

  • Damage to other property caused by device malfunction

  • Business interruption or lost profits

  • Data loss or corruption

  • Security breaches or privacy concerns related to device failure

Maximum Liability: HomeSeer's maximum liability under this Warranty is limited to the replacement cost of the defective device. In no event will HomeSeer's liability exceed the original purchase price of the defective device.

Property Damage Exclusion: This Warranty does not cover damage to real or personal property, regardless of whether such damage is caused by device defect, malfunction, or failure.

Performance and Compatibility Limitations

No Performance Guarantees: This Warranty does not guarantee:

  • Specific performance levels or metrics

  • Compatibility with all third-party systems or software

  • Continuous operation without interruption

  • Future compatibility with evolving smart home standards

Technology Evolution: HomeSeer is not responsible for:

  • Changes in smart home protocols or standards that affect device compatibility

  • Discontinuation of third-party services or platforms

  • Updates to other systems that create compatibility issues

  • Performance degradation due to network or infrastructure changes

Integration Limitations: This Warranty does not cover issues related to:

  • Integration with non-HomeSeer products or systems

  • Third-party software compatibility

  • Smart home platform changes or updates

  • Network performance or reliability issues

Warranty Modification and Interpretation

No Warranty Expansion: This Warranty cannot be expanded, extended, or modified by:

  • Verbal statements from HomeSeer representatives

  • Written materials not part of these official warranty terms

  • Third-party warranties or guarantees

  • Retailer or dealer representations

Sole Warranty: This Limited Warranty constitutes the entire warranty provided by HomeSeer and supersedes all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Void Warranty Conditions

Actions That Void This Warranty: This Warranty will be immediately void and HomeSeer will have no obligation to provide warranty service if you participate in any of the following activities with regard to the product under warranty:

Device Tampering or Modification:

  • Opening, disassembling, or attempting to repair HomeSeer devices

  • Modifying device hardware, firmware, or internal components

  • Adding non-HomeSeer components or circuits to devices

  • Altering device functionality beyond intended specifications

Unauthorized Repairs:

  • Attempting repairs by unauthorized service providers

  • Using non-HomeSeer replacement parts or components

  • Bypassing device safety features or protection circuits

  • Soldering, rewiring, or making electrical modifications

  • Installing non-approved firmware or software modifications

Installation Violations:

  • Installation not in accordance with HomeSeer specifications and instructions

  • Use of improper wiring, connections, or electrical configurations

  • Installation in environments exceeding specified operating conditions

  • Installation by unqualified personnel where professional installation is required

  • Failure to follow local electrical codes and safety regulations

Misuse and Abuse:

  • Use of devices for purposes other than their intended smart home automation functions

  • Operating devices beyond their specified electrical, environmental, or performance limits

  • Intentional damage, destruction, or abuse of devices

  • Use in commercial or industrial applications when designed for residential use

  • Exposure to conditions known to cause damage (excessive moisture, chemicals, extreme temperatures)

7. Warranty Transfer Policy

Non-Transferable Warranty

Warranty Cannot Be Transferred: This Limited Warranty is non-transferable and cannot be assigned, sold, or transferred to any other person or entity under any circumstances. Warranty coverage is limited exclusively to the original purchaser.

Original Purchaser Definition: The original purchaser is defined as:

  • The person or entity whose name appears on the original purchase order, invoice, or receipt

  • The individual or business that made the original payment for the HomeSeer devices

  • The customer associated with the original billing and shipping information from the purchase transaction

No Transfer Upon Sale or Gift: Warranty coverage does not transfer when HomeSeer devices are:

  • Sold to another person or entity

  • Given as a gift to another person

  • Inherited or bequeathed to heirs or beneficiaries

  • Transferred as part of a real estate transaction

  • Moved from one location to another under different ownership

  • Transferred to new tenants or property occupants

Property Transfer Scenarios

Real Estate Transactions: When HomeSeer devices are permanently installed in a property that is sold:

  • Warranty coverage does not transfer to the new property owner

  • The original purchaser retains warranty rights only if they can provide original purchase documentation

  • New property owners must purchase their own HomeSeer devices to receive warranty coverage

  • HomeSeer is not responsible for warranty claims from new property owners

Business Transfers: In the event of business mergers, acquisitions, or ownership changes:

  • Warranty coverage does not automatically transfer to new business owners

  • Original purchase documentation must remain with the original purchasing entity

  • Successor businesses do not inherit warranty rights from previous owners

  • New business owners must establish their own warranty coverage through new purchases

Device Relocation: If the original purchaser moves HomeSeer devices to a new location:

  • Warranty coverage remains valid as long as the original purchaser retains ownership

  • The device must be properly uninstalled and reinstalled according to HomeSeer specifications

  • Any damage occurring during relocation is not covered under warranty

  • Original purchase documentation must be retained for warranty claims

Attempted Transfer Consequences

Void Warranty: Any attempt to transfer warranty coverage will void the warranty for the affected devices. This includes:

  • Fraudulent warranty claims filed by non-original purchasers

  • Sharing of purchase documentation with unauthorized parties for warranty purposes

  • Misrepresentation of ownership in warranty claim submissions

  • Attempts to assign warranty rights through any legal or informal mechanism

Documentation Verification: HomeSeer reserves the right to verify the identity of warranty claimants by:

  • Requesting additional proof of original purchase

  • Confirming billing and shipping address information

  • Verifying identity through government-issued identification

  • Cross-referencing warranty claims with original purchase records

No Exceptions Policy

Absolute Non-Transferability: HomeSeer does not make exceptions to the non-transferable warranty policy under any circumstances, including:

  • Family transfers between relatives

  • Charitable donations of HomeSeer devices

  • Business partnerships or joint ventures

  • Court orders or legal proceedings

  • Hardship or exceptional circumstances

No Third-Party Warranty Rights: Third parties, including but not limited to contractors, installers, property managers, tenants, and subsequent owners, have no warranty rights or claims under this Warranty regardless of their relationship to the original purchaser or the property where devices are installed.

Retailer and Dealer Limitations: Authorized retailers and dealers cannot:

  • Transfer their warranty rights to customers

  • Extend warranty coverage to customers beyond HomeSeer's terms

  • Make representations about warranty transferability

  • Process warranty claims on behalf of non-original purchasers

Original Purchaser Verification

Required Verification: To maintain warranty eligibility, original purchasers must be able to provide:

  • Original purchase documentation (receipt, invoice, order confirmation)

  • Matching identity information (name, address, payment method)

  • Accurate purchase date and product information

  • Contact information consistent with original purchase records

Verification Process: HomeSeer may require verification of original purchaser status at any time during the warranty period through:

  • Comparison of warranty claim information with purchase records

  • Request for additional documentation or identification

  • Confirmation of billing and shipping address information

  • Verification of payment method or financial account information

Failed Verification: If HomeSeer cannot verify original purchaser status, the warranty claim will be denied, and no replacement device will be provided.

8. Warranty Claim Submission Process

Initiating a Warranty Claim

Support Portal Access: To submit a warranty claim, you must use HomeSeer's official support portal:

  • Visit https://shop.homeseer.com/pages/product-returns or go to https://homeseer.com/support-home/ and click “Start Return”

  • Click “Initiate Return” at the bottom

  • Create a free account using the same email address used for your original HomeSeer purchase

  • Select "Replacement” in the portal

  • Submit your warranty claim through this portal exclusively

  • A HomeSeer support representative will work with you to determine the best course of action to resolve your claim.

Account Requirements: You must create and use a HomeSeer support account to submit warranty claims. Anonymous submissions are not accepted. The email address used for your support account must match the email address associated with your original HomeSeer purchase order.

Required Documentation and Information

Essential Information Required: Your warranty claim submission must include:

Purchase Documentation:

  • Original order number from your HomeSeer purchase

  • Email address matching your original purchase (used for support account creation)

  • Purchase date (month/day/year)

Device Information:

  • Specific model number of the defective device

  • Brief description of the device type (switch, dimmer, sensor, etc.)

  • Installation date (approximate)

  • Location of device within your home or property

Problem Description:

  • Clear description of the malfunction or defect

  • When the problem first occurred

  • Circumstances surrounding the device failure

  • Any troubleshooting steps already attempted

  • Current operational status of the device

Required Photographic Evidence

Mandatory Photos: You must provide digital photographs as specified by your assigned HomeSeer support representative. Standard photo requirements typically include:

Standard Photo Set:

  • Clear photo of the complete device showing overall condition

  • Close-up photo of the Z-Wave QR code (where applicable)

  • Photo clearly showing any visible damage, defects, or abnormalities

  • Additional photos as requested by the support representative

Photo Quality Requirements:

  • Photos must be clear, well-lit, and in focus

  • Model numbers and identifying marks must be clearly visible

  • Images should accurately represent the current condition of the device

  • Photos must be taken of the actual defective device, not stock images or photos of different units

Photo Specifications: Your assigned support representative will provide specific instructions for required photos based on the reported problem and device type. Follow these instructions precisely to avoid delays in claim processing.

Confirmation and Tracking

Automatic Confirmation: Upon successful submission, you will receive:

  • Automatic email confirmation that your warranty claim has been received

  • Unique ticket number for tracking your warranty claim status

  • Initial response timeline and next steps information

Ticket Tracking: Use your assigned ticket number to:

  • Monitor the progress of your warranty claim

  • Reference your claim in any future communications with HomeSeer support

  • Access updates and requests for additional information

Response Timeline: HomeSeer will provide an initial response to your warranty claim within 2-3 business days during normal business hours. Complex claims may require additional time for thorough evaluation.

Multiple Device Claims

Single Ticket Option: If you have multiple HomeSeer devices from the same original purchase order that require warranty service, you may submit a single warranty claim ticket covering all affected devices as long as each has their own warranty.

Multiple Device Requirements: When submitting claims for multiple devices:

  • List each defective device separately with complete information for each unit

  • Provide required photographs for each device claimed

  • Specify which devices are experiencing which problems

  • Include model numbers and problem descriptions for each device

  • Ensure all devices are covered under their own applicable warranty periods

Individual Device Processing: Each device will be evaluated and processed individually, even when submitted under a single ticket. Warranty decisions may vary between devices based on their specific conditions and eligibility.

Important Submission Requirements

Complete Information Required: Incomplete warranty claims will be delayed or denied. Ensure all required information and documentation is provided at the time of initial submission to expedite processing.

Accurate Information: All information provided must be truthful and accurate. Misrepresentation of device condition, purchase information, or problem circumstances may void warranty coverage and result in claim denial.

Timely Submission: Submit warranty claims promptly after discovering device defects and within the applicable warranty period for each device. Delays in submission may affect warranty eligibility.

Email Address Matching: The email address used for your support account must match the email address associated with your original HomeSeer purchase. Claims submitted with non-matching email addresses may be delayed or require additional verification.

Business Hours: HomeSeer processes warranty claims during normal business hours. Claims submitted outside business hours will be processed on the next business day.

9. Warranty Claim Verification Process

What to Expect After Submission

Once you submit your warranty claim, here's what happens:

Initial Review (2-3 Business Days) Your claim will be assigned to a HomeSeer support representative who will:

  • Review your submitted information and photos

  • Verify your purchase documentation and warranty eligibility

  • Determine if additional information is needed

Verification Process We will confirm:

  • Your purchase matches our order records

  • The device is within its warranty period (5 years for switches/dimmers, 4 years for other devices)

  • Your claim includes all required documentation

Technical Assessment Our team will evaluate whether the device issue qualifies as a manufacturing defect by reviewing:

  • Your description of the problem

  • Photos of the device condition

  • Whether the issue matches known manufacturing defect patterns

  • If the device was used under normal operating conditions

Decision Timeline We complete our review within 3-5 business days of receiving all required information. Complex cases may take additional time.

What Happens Next

If Approved:

  • We'll notify you that your claim is approved

  • Explain whether the defective device needs to be returned

  • Provide details about your replacement device

  • Share next steps and expected timeline

If Denied:

  • We'll explain why the claim doesn't qualify for coverage

  • Reference the specific warranty terms that apply

  • Suggest alternative support options when available

Your Responsibilities

  • Respond to requests for additional information promptly

  • Provide complete and accurate information

  • Reply to our communications within 5 business days

  • All communication happens through your support ticket

10. Warranty Claim Fulfillment Process

What Happens After Approval

Once your warranty claim is approved and you accept our replacement offer, we'll get your new device to you quickly.

What You'll Receive:

  • A new device identical to your original (when available)

  • If your model is discontinued, we'll provide an equivalent or improved replacement

  • In rare cases when new devices aren't available, we may provide a fully tested refurbished unit

Shipping Timeline:

  • We'll ship your replacement within 1-2 business days

  • Standard delivery takes 2-5 business days depending on your location

  • Total time from approval to delivery: typically 3-7 business days

You'll Receive:

  • Email confirmation when your device ships

  • Tracking number and carrier information

  • Estimated delivery date

  • Instructions for the next steps

Customer Responsibilities

When You Receive Your Replacement:

  • Inspect the package for shipping damage immediately

  • Report any damage or missing items within 48 hours

  • Install the device according to HomeSeer instructions

  • Report any defects with the replacement device within 7 days

Installation & Setup:

  • You're responsible for installing the replacement device

  • Follow all safety guidelines and local electrical codes

  • Configure the device with your smart home system

  • Professional installation may be required for electrical work

If Return Is Required:

  • Return the defective device within 30 days

  • Package securely to prevent shipping damage

  • Keep tracking information for your records

11. Regulatory and Compliance Information

Consumer Rights Protection

United States Consumer Rights: For customers in the United States, this Warranty complies with applicable federal and state consumer protection laws. Nothing in this Warranty is intended to limit statutory rights that cannot be waived by contract, including:

Federal Protections:

  • Rights under the Magnuson-Moss Warranty Act

  • Federal Trade Commission consumer protection regulations

  • Consumer Product Safety Commission requirements

  • Americans with Disabilities Act accessibility provisions (where applicable)

State-Specific Rights: Some states do not allow limitations on implied warranties or exclusions of consequential damages, so some limitations in this Warranty may not apply to you. State consumer protection laws may provide additional rights that cannot be waived.

Canadian Consumer Rights: For customers in Canada, this Warranty is subject to applicable provincial consumer protection legislation:

Provincial Consumer Protection:

  • Provincial Sale of Goods Acts providing implied warranties

  • Consumer Protection Acts in each province

  • Competition Act protections against misleading representations

  • French language requirements in Quebec (this Warranty available in French upon request)

Provincial Variations: Where provincial consumer protection laws conflict with warranty terms, provincial law shall take precedence to the extent required. Consumers retain all statutory rights that cannot be waived or limited by contract.

Mexican Consumer Rights: For customers in Mexico, this Warranty complies with:

Federal Consumer Protection:

  • Ley Federal de Protección al Consumidor (Federal Consumer Protection Law)

  • Mexican Official Standards (Normas Oficiales Mexicanas) for electronic devices

  • Rights to warranty service and consumer redress mechanisms

  • Language and information disclosure requirements

Consumer Rights Preservation: Mexican consumers retain all statutory rights that cannot be limited by warranty terms, including rights to warranty service, product information, and consumer protection remedies.

Environmental Compliance and Disposal

Customer Disposal Responsibilities: Customers are responsible for:

  • Proper disposal of HomeSeer devices in accordance with local environmental regulations

  • Participating in available electronics recycling programs

  • Ensuring devices are not disposed of in municipal waste streams where prohibited

  • Removing any personal data before disposal (where applicable)

HomeSeer Environmental Compliance: HomeSeer devices are designed and manufactured in compliance with:

  • RoHS (Restriction of Hazardous Substances) directives

  • WEEE (Waste Electrical and Electronic Equipment) requirements

  • Energy efficiency standards and regulations

  • Packaging and waste reduction requirements

Product Safety and Certification

Safety Certifications: HomeSeer devices comply with applicable safety standards and certifications where applicable:

United States and Canada:

  • UL (Underwriters Laboratories) and ETL (Electrical Testing Laboratories) safety standards

  • CSA (Canadian Standards Association) requirements

  • FCC (Federal Communications Commission) electromagnetic compatibility requirements

  • Industry Canada certification for wireless devices

Mexico:

  • NOM (Normas Oficiales Mexicanas) safety and performance standards

  • COFETEL telecommunications equipment certification

  • Mexican electrical safety and performance requirements

Installation Safety: Customers must ensure:

  • Installation by qualified personnel where electrical work is required

  • Compliance with local electrical codes and safety regulations

  • Use of appropriate circuit protection and electrical safety measures

  • Following all safety warnings and instructions provided with devices

Regulatory Compliance Notices

Electromagnetic Compatibility: HomeSeer devices comply with electromagnetic compatibility requirements and may not cause harmful interference with other electronic devices when properly installed and operated according to specifications.

Wireless Device Compliance: HomeSeer devices containing wireless transmitters comply with applicable regulations governing wireless devices and radio frequency emissions.

Changes or Modifications: Changes or modifications to HomeSeer devices not expressly approved by HomeSeer may void regulatory compliance and may void this Warranty.

Industry Standards Compliance: HomeSeer devices are designed to comply with relevant industry standards for smart home automation devices, electrical safety, and performance.

Alternative Dispute Resolution

United States: Customers may have access to alternative dispute resolution mechanisms, including:

  • Better Business Bureau dispute resolution programs

  • State consumer mediation programs

  • Small claims court procedures

  • Federal and state consumer protection agency complaint processes

Canada: Canadian customers may access:

  • Provincial consumer protection agencies

  • Better Business Bureau services

  • Provincial ombudsman offices

  • Consumer mediation and arbitration services

Mexico: Mexican customers may utilize:

  • PROFECO (Procuraduría Federal del Consumidor) consumer protection services

  • Conciliation and arbitration procedures under consumer protection law

  • Federal and state consumer protection mechanisms

  • Industry-specific dispute resolution programs

HomeSeer Cooperation: HomeSeer will cooperate with legitimate alternative dispute resolution processes and consumer protection agency inquiries in accordance with applicable law.

12. Legal Terms and Disclaimers

Governing Law and Jurisdiction

United States: For customers located in the United States, this Warranty shall be governed by and construed in accordance with the laws of the State of New Hampshire, without regard to conflict of laws principles. Any disputes arising under this Warranty shall be subject to the exclusive jurisdiction of the state and federal courts located in New Hampshire.

Canada: For customers located in Canada, this Warranty shall be governed by the laws of the province in which the customer resides, and any disputes shall be subject to the jurisdiction of the courts in that province. Where provincial law conflicts with these warranty terms, provincial consumer protection laws shall take precedence to the extent required by law.

Mexico: For customers located in Mexico, this Warranty shall be governed by applicable Mexican federal consumer protection laws and the laws of the state in which the customer resides. Any disputes shall be subject to the jurisdiction of Mexican courts with appropriate jurisdiction.

International Dispute Resolution: HomeSeer will make reasonable efforts to resolve warranty disputes through direct communication and customer service before requiring formal legal proceedings.

Warranty Disclaimers

Additional Replacement Warranty: This Limited Warranty constitutes an additional device replacement warranty provided by HomeSeer Technologies LLC and is separate from the standard manufacturer's warranty that applies to HomeSeer devices. This Warranty does not replace or supersede the standard manufacturer's warranty.

Relationship to Manufacturer's Warranty: HomeSeer devices are covered by both:

  • The standard manufacturer's warranty (handled separately with its own terms and procedures)

  • This additional Limited Device Replacement Warranty (with the terms set forth in this document)

No Other Express Warranties for This Program: Regarding this specific device replacement warranty program, HomeSeer makes no other express warranties beyond those set forth in this document.

Disclaimer of Implied Warranties: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOMESEER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY

  • IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE

  • IMPLIED WARRANTIES OF NON-INFRINGEMENT

  • IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE

No Extended Warranties: HomeSeer does not provide, authorize, or recognize any extended warranties, service contracts, or guarantees beyond the terms set forth in this Limited Warranty.

Third-Party Disclaimer: HomeSeer disclaims all responsibility for warranties, representations, or guarantees made by retailers, dealers, installers, or any other third parties regarding HomeSeer devices.

Limitation of Liability

Maximum Liability Cap: HomeSeer's total liability under this Warranty, whether based in contract, tort, negligence, strict liability, or otherwise, shall not exceed the original purchase price paid by the customer for the specific defective device.

Exclusion of Consequential Damages: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOMESEER SHALL NOT BE LIABLE FOR ANY:

  • Consequential, incidental, indirect, special, or punitive damages

  • Loss of profits, revenue, data, or use

  • Business interruption or downtime

  • Costs of substitute products or services

  • Property damage not directly caused by manufacturing defects

  • Personal injury or death (except where prohibited by law)

Time Limitation: Any claim against HomeSeer under this Warranty must be filed within the applicable warranty period. No claims will be accepted after the warranty period expires, regardless of when the defect or damage is discovered.

Multiple Device Limitation: In cases involving multiple devices from the same order, HomeSeer's maximum aggregate liability shall not exceed the total purchase price of all defective devices covered under the warranty claim.

Force Majeure

Excused Performance: HomeSeer shall not be liable for any delay or failure to perform its obligations under this Warranty due to causes beyond its reasonable control, including but not limited to:

  • Acts of God, natural disasters, or extreme weather conditions

  • War, terrorism, civil unrest, or government actions

  • Labor disputes, strikes, or work stoppages

  • Supply chain disruptions or manufacturing delays

  • Pandemic, epidemic, or public health emergencies

  • Internet, telecommunications, or utility failures

Notification and Resolution: In the event of a force majeure situation, HomeSeer will make reasonable efforts to notify affected customers and resume normal warranty service as soon as reasonably possible.

Severability and Modification

Severability: If any provision of this Warranty is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, such provision shall be severed from this Warranty. The remainder of the Warranty shall remain in full force and effect.

No Modification by Third Parties: This Warranty may not be modified, altered, or amended by any person other than HomeSeer Technologies LLC through official written amendment. No retailer, dealer, installer, or other third party has authority to modify these warranty terms.

Modification by HomeSeer: HomeSeer reserves the right to modify this Warranty for future purchases. Changes to warranty terms will not affect devices already purchased and will be communicated through HomeSeer's official channels.

Consumer Protection Law Compliance

Consumer Rights Preservation: Nothing in this Warranty is intended to limit or exclude rights that consumers may have under applicable consumer protection laws that cannot be waived or limited by contract.

Statutory Rights: Where local consumer protection laws provide rights or remedies that cannot be excluded or limited, those rights and remedies shall remain available to consumers in addition to the rights provided under this Warranty.

Regional Variations: In jurisdictions where specific consumer protection requirements apply, this Warranty shall be interpreted and applied in compliance with such requirements.

Legal Notices

Entire Agreement: This Warranty, together with the original purchase documentation, constitutes the entire agreement between the customer and HomeSeer regarding warranty coverage for HomeSeer devices and supersedes all prior or contemporaneous communications, representations, or agreements relating to such warranty coverage.

No Waiver: HomeSeer's failure to enforce any provision of this Warranty shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of HomeSeer.

Assignment: This Warranty may not be assigned by the customer but may be assigned by HomeSeer to any successor entity without notice to the customer.

Language: This Warranty is written and executed in English. In case of any translation into other languages, the English version shall prevail in case of conflicts or discrepancies.

13. Contact Information

Address:

HomeSeer

10 Commerce Park North

Suite #10

Bedford, NH, USA 03110

Email:

support@homeseer.com

Visit http://homeseer.com/contact-us for the most accurate contact information for HomeSeer.

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