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HS4 Software FAQ

FAQs pertaining to HS4 software

Q: Do you offer a trial of the HomeSeer software?
A: Yes, we offer a 30 day full trial for all software including plugins.

Q: Can I use my HS3 plugins in HS4?
A: Yes! All HS3 plugins will work within HS4, though only plugins which have been upgraded for use with HS4 will be able to take advantage of all the new HS4 features.

Q: Can I transfer my HS3 setup to HS4?
A: Yes, you can install HS4 over HS3 so that all of your devices, plugins and events are still there.

Q: Can I backup and restore my HS4 setup?
A: Yes, HS4 allows for both local backups and the Premium MyHS subscription options allow for creating and restoring cloud backups.. 

Q: Is there a mobile app for HS4? 
A: Yes, the free HomeSeer Mobile app allows you to connect to your HS4 system locally and remotely with a free MyHS account. 

Q: Does HS4 work with home assistants like Amazon Alexa, Google Home, or IFTTT?
A: Yes, yes, and yes. More information about these integrations and others can be found here

Q: Are there any subscription fees for HS4?
A: It is free to create a MyHS remote access account, this will allow you to connect to one system with one login. If you have more than one system, need more usernames, or want  cloud backups and more camera recordings, we offer the Premium, Premium Plus, and Premium Pro subscriptions. See here for more details.

Q: Do I need an internet connection to set up HS4?
A: While HS4 is not dependent on the internet for its automation, it will need to be online to register the software and download updates or plugins.

Q: Does HomeSeer work with WiFi products?
A: Yes, we work with a bunch of WiFi products. We have free integrations with Tuya, SmartThings, Wemo, Ecobee, and more! See here for a list

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