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Remove Device

Information on removing Z-Wave devices from your network

Overview

Use the process below to reset any supported Z-Wave device and remove it from your HomeSeer HS4 system.

The removal process resets a device and can be performed on any supported Z-Wave device, whether it was previously part of another network or system, or was never added to a network at all.

Steps

  1. Navigate to Plugins > Z-Wave Plus > Remove Device.

  2. In the Start step, select the Z-Wave Network you wish to remove a device from and click CONTINUE.

    image-20260327-190412.png

  3. When exclusion starts, put your device into exclusion mode.

    image-20260327-190551.png

  4. Once exclusion is done, click the FINISH button and you’ll be taken to the devices page.

    image-20260327-190918.png

Troubleshooting

The device fails the exclusion process

Occasionally, Z-Wave devices may fail to exclude correctly, resulting in an error.

  • Restart the Network

The device is not being seen after starting the exclusion process

Z-Wave exclusion distances can fluctuate greatly depending on the environment and the structure of the Z-Wave network. 

  • Bring the Z-Wave device and the interface as close as possible and attempt the exclusion again.

If you continue to experience issues, contact HomeSeer support.