Remove Device

Information on removing Z-Wave devices from your network

Overview

Use the process below to clear any supported Z-Wave device and remove it from your HomeSeer HS4 system.

The removal process resets a device and can be performed on any supported Z-Wave device, whether it was previously part of another network or system, or was never added to a network at all.

Procedure

Navigate to:
Plugins > Z-Wave Plus > Add Device

Step 1: Start

If you are using multiple Z-Wave interfaces, select the network you want the device to join.

Click Continue.

Step 2: Exclude

Once the exclusion prompt appears, manually activate the pairing/exclusion process on your Z-Wave device. If you're unsure how to do this, refer to the device’s documentation.

• If the device was part of your current network, the device will be cleared from the Z-Wave database and the HS4 device list. The device will also be cleared/reset.

• If the device was part of a separate network or not a part of any network, the plugin will clear/reset the device.

You can view these processes in the on-screen log.

Note: If exclusion fails, refer to the Troubleshooting section below.

Step 3: Done

Click Finish. You’ll be taken to the Devices page.

Troubleshooting

The device fails the exclusion process

Occasionally, Z-Wave devices may fail to add correctly, resulting in an error.

• Restart the Network

The device is not being seen after starting the exclusion process

Z-Wave exclusion distances can fluctuate greatly depending on the environment and the structure of the Z-Wave network. 

• Bring the Z-Wave device and the interface as close as possible and attempt the exclusion again.

If you continue to experience issues, contact HomeSeer support.