Information on removing Z-Wave devices from your network
Overview
Use the process below to clear any supported Z-Wave device and remove it from your HomeSeer HS4 system.
The removal process resets a device and can be performed on any supported Z-Wave device, whether it was previously part of another network or system, or was never added to a network at all.
Procedure
Navigate to:
Plugins > Z-Wave Plus > Add Device
Step 1: Start
If you are using multiple Z-Wave interfaces, select the network you want the device to join.
Click Continue.
Step 2: Exclude
Once the exclusion prompt appears, manually activate the pairing/exclusion process on your Z-Wave device. If you're unsure how to do this, refer to the device’s documentation.
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If the device was part of your current network, the device will be cleared from the Z-Wave database and the HS4 device list. The device will also be cleared/reset.
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If the device was part of a separate network or not a part of any network, the plugin will clear/reset the device.
You can view these processes in the on-screen log.
Note: If exclusion fails, refer to the Troubleshooting section below.
Step 3: Done
Click Finish. You’ll be taken to the Devices page.
Troubleshooting
The device fails the exclusion process
Occasionally, Z-Wave devices may fail to add correctly, resulting in an error.
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Restart the Network
The device is not being seen after starting the exclusion process
Z-Wave exclusion distances can fluctuate greatly depending on the environment and the structure of the Z-Wave network.
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Bring the Z-Wave device and the interface as close as possible and attempt the exclusion again.
If you continue to experience issues, contact HomeSeer support.