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Device Diagnostics

nformation on using the Z-Wave Plus Device Diagnostics tool

Overview

The Device Diagnostics tool can be used to run troubleshooting options to help resolve common Z-Wave communication issues and other problems. Diagnostic functions include the following:

  • Ping Node - A simple command is sent to the chosen device to determine if it’s responsive.

    • When to use: Use this to check devices that can’t be reliably controlled with Z-Wave commands.

  • Rebuild Routes - A command is sent to the chosen device to force it to rediscover it’s neighboring devices.

    • When to use: Use this to strengthen the wireless mesh and improve performance for the chosen device and for its neighbors.

  • Re-interview Node - A command is sent to the chosen device to help Z-Wave Plus re-learn its capabilities and re-configure the device with those capabilities (features).

    • When to use: Use this command for devices that are missing features or are displaying the wrong features on the HS4 Devices page.

  • Remove Failed Node - This command removes the chosen device from the HS4 Devices page, the Z-Wave interface and the Z-Wave Plus plugin.

    • When to use: Use this command to remove an unresponsive device from your system that cannot be removed with thr standard Z-Wave exclusion function.

Procedure

  1. Navigate to Plugins > Z-Wave Plus > Device Diagnostics.

  2. Open the Device drop down menu and Select a Z-Wave Device. Click CONTINUE.

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  3. Open the Function menu and Select a function. Click CONTINUE.

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  4. Review the information in the Start step and click START.

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  5. The Wait step displays any available information about the diagnostic process, then advances to Done. This may take some time or may happen in an instant.

  6. The Done step displays the results of the test and offers these additional functions:

    1. RUN ANOTHER FUNCTION - click this if you wish to run a diagnostic function on a different Z-Wave device.

    2. TEST THIS DEVICE AGAIN - click this if you wish to run another diagnostic function on the same Z-Wave device.

    3. FINISH - click this to return to the HS4 Devices screen.

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