Device Diagnostics
Information on using the Z-Wave Plus Device Diagnostics tool
Overview
The Device Diagnostics tool can be used to run troubleshooting options to help resolve common Z-Wave communication issues.
Procedure
Navigate to:
Plugins > Z-Wave Plus > Device Diagnostics
Step 1: Device
Select a Z-Wave device.
In the device dropdown menu, all Z-Wave devices are displayed alphabetically in the format: Location 1 – Location 2 – Device Name (e.g., First Floor Bedroom Lamp). Use the search box in the open menu to quickly filter devices by keyword.
Click Continue.
Step 2: Function
Select a function
Ping Node
Send a basic command to the node that checks whether a device is still responsive on the Z-Wave network.
When to use
If a device is not responding to commands, a ping helps confirm if it’s offline, out of range, or experiencing communication issues.
Rebuild Routes
Resets a device’s communication routes and rebuilds new paths through the Z-Wave network.
When to use
If you’re experiencing communication issues or after relocating a device within the network.
Re-interview Node
The Z-Wave controller communicates with a device to retrieve device capabilities such as supported command classes, device type, and configuration parameters.
When to use
Features or command classes are missing from the device in HS4.
Remove Failed Node
Clears a node from the Z-Wave database and the HS4 device list.
When to use
If the physical hardware is no longer functioning or accessible and cannot be removed from the Z-Wave network normally.
Step 3: Start
Confirm selected device and function.
Click Start.
Step 4: Wait
Z-Wave Plus will begin to execute the function. You can view this process in the on-screen log.
Step 5: Done
Click Run Another Function to be brought back to Step 1.
Click Finish. You’ll be taken to the Devices page.