About

Displays detailed information about the HS4 sytem.

Overview

The about function is designed to display a profile of the system which can be useful in a variety of ways, particularly when troubleshooting issues or interacting with support. The about screen includes the following:

System Profile

• Date/time - Displays the current date, time and time zone

• Version - Displays the version of HS4 software currently running

• License ID - Displays the registered HS4 license ID

• MyHS Subscription - Displays the MyHS subscription level of the user

• MyHS Subscription Backup Interval - Displays the MyHS system backup interval for cloud backups (MyHS Plus or higher)

• MyHS Subscription Max Cameras - Displays the MyHS max camera backup amount (MyHS Plus or higher)

• MyHS Subscription Backup Time - Displays the MyHS system backup start time

• Configuration File - Displays the currently used HS4 database file name and path

• In Virtual Machine - Displays hardware identity of the system

• Antivirus - Displays any antivirus currently installed

• OS - Displays the operating system type

• OS Version - Displays the operating system version

• Uptime - Displays how long the system has been continuously operating since it was last started

• User/Access - Displays the currently logged in user and user access level

• Lan IP - Displays the local network IP address and name of the system

• Lan MAC - Displays the media access code (MAC) of the system

• Client IP - Displays the local network IP address of the computer that’s accessing this page

• WAN IP - Displays the wide area network (WAN) address of the system

• Device Count - Displays the number of HomeSeer devices added to the system

• Event Count - Displays the number of events (automations) added to the system

• Last Event Ran - Displays the name of the event that last ran and the date/time that it ran

• # of unique event scripts - Displays the number of unique event scripts added to the system

• Connected Speaker Clients - Displays the names and IP addresses of all speaker clients currently connected to the system

• Processor: - Displays the type and clock speed of the CPU used with this system

• Modules/Threads - Displays the number of components and tasks currently installed and running

• Available Threads - Displays the number of threads available to be used by the system

• System Load - Displays the number of processes currently running and what that represents in terms of the total load available

• Free/Total Memory - Displays the amount of free RAM and total RAM available on the system

• Free/Total Virtual Memory - Displays the amount of free virtual RAM and total virtual RAM available on the system

• HomeSeer Memory Used - Displays the amount of RAM used specifically by HS4

• Plugin Memory Used - Displays the amount of RAM used specifically by currently running plugins

• Plugins Installed - Displays the names and version of all installed plugins

A COPY PROFILE button is included at the bottom of this section. Click it and paste this information into any support ticket you submit to HomeSeer’s help desk.

Software License

A copy of our software license is included for your review at the bottom of the screen